Category Archives: known issues

RESOLVED: Problem with “Sign in for Request Options”

Posted on by

When following a “Find It” or “Full Text” link from an external database (like one from EBSCO or from Google Scholar), you will be taken to a Catalyst record for the article. The link to follow to correctly resolve to full text is the link that will mention the name of the database, like this one:

full-text-link

If you click on the “Sign In” link in the yellow box that says “Sign in for Request Options,” you are redirected to the wrong page (it will look like a web page from the 1990s with old styling).

online-access

no-css

This is a known issue and we are working hard to fix it, but in the meantime, simply follow the “Full text available from _____” link to get to the full text of the article.

Zotero Bookmarklet Not Working with Catalyst

Posted on by

We are aware that the Zotero bookmarklet is not properly saving records with complete metadata from Catalyst into Zotero libraries. Instead, the records come in blank and labeled as Catalyst. Until we are able to fix this issue, the workaround is to use the “Export RIS (Zotero/EndNote)” button for the record, and either open the record directly into Zotero (or another bibliographic app like EndNote or Mendeley) or save the record and then import it into the program while you have it open. One of the librarians can show you how to do this.

ris

 

Workarounds:

  • You may manually input records into Zotero.
  • Use Worldcat to input the metadata from their site using the Zotero bookmarklet.

Filter Scroll Not Working Properly in Chrome

Posted on by

We have many reports that the filters (the categories on the left-hand side of the screen that let you narrow your search) are not scrolling properly. As you scroll down through them, the filters start to overlap and are impossible to read. This is a known issue for Chrome and possibly Safari, but is not reported for Firefox. We have reported this problem to the software provider behind Catalyst (ExLibris). In the meantime, we recommend using Firefox to avoid this issue.

frames

Unassigned and no_c_tag messages for periodicals

Posted on by

When we migrated to Catalyst, our order records for some periodicals didn’t come through cleanly.  This has led to some records saying “UNASSIGNED location” or “no_c_tag” in the location tab.  We are currently cleaning these records up, but you may still see them for the next couple of weeks.  They seem to be mostly occurring in journals that have microfilm or government document locations.  If you have any questions about finding those items, talk with a librarian (Carleton/St. Olaf) and we’ll get you to what you need.

UNASSIGNED location example:

[screenshot of Catalyst record of "Outlook and Independent" showing an "UNASSIGNED location"]

[screenshot of Catalyst record of “Outlook and Independent” showing an “UNASSIGNED location”]

no_c_tag example:

[screen shot of Catalyst record for "New York times book review" showing a "no_c_tag" location]

[screen shot of Catalyst record for “New York times book review” showing a “no_c_tag” location]

RESOLVED: Requesting items from St. Olaf to be delivered to Carleton

Posted on by

Update — 7/14/2016: This problem has been resolved.  Please see “How to: Request items from another Bridge library” for details on how to request an item.  If you notice any problems with requesting items, or any other problem, please use our Catalyst Feedback form to report the issue.  We are actively working to address all reported issues.

Continue reading →

“Due Date Change for Item(s)” emails

Posted on by

If you currently have items checked out from any of the Carleton or St. Olaf libraries, you may have received an email from Library.Notices@bridgelibraries.org letting you know that the due date has changed (usually only by a few hours).

[Screen shot of a "Due Date Change" email.]

[Screen shot of a “Due Date Change” email.]

The new Catalyst system does not allow items to be due at times when our libraries are closed, which makes a lot of sense.  So when we moved to Catalyst, it automatically shifted the due dates of any items that are due when the library is closed, and sent emails to everyone about that change.

Thank you again for your patience with these issues that arise from a complicated implementation that involves moving many records from one system to another.  As always, please feel free to contact us with any questions, concerns, or suggestions (Carleton/St. Olaf or use the form on the right side of this page).